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Delivery

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Where is my order?

Delivery time is 3-5 working days (Mon-Fri) from the day you receive handler confirmation. Depending on its size, orders can be left in your mailbox or a nearby access point. If you have not received your order within this time, you will receive a notice regarding the delay. It may be that your item has to be back-ordered or that it is just slightly delayed due to the high load Nelly.com is currently experiencing. If you have not received your order within 7 working days after receiving a delivery update from us, we ask you to contact our customer service team so we can determine what has happened.

Missing your order confirmation?

If you have not received your order confirmation shortly after you placed your order, it could mean something has gone wrong with your purchase. Log in to My Page to see the status of your order. Go to "My Orders", search for the order and double check that everything looks okay.

I received an email saying that one or more items from my order are sold out. Will these be shipped later?

If you had the bad luck of items turning out to be sold out due to an incorrect stock balance, then unfortunately we will not be able to ship them to you when/if they are eventually restocked. We recommend you place a 'Size Monitor' on the item. You will be refunded for the cancelled items in the usual manner.

Standard Delivery

  • 3,95 € standard shipping fee
  • 3-5 working days (Mon-Fri)
  • Free shipping on orders over 75 €
  • DHL delivery

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