Customer service women - NELLY.COM

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Delivery

We deliver as usual, so that everyone can get some Nelly-love, especially now ❤

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Standard Delivery

  • 6,95 € standard shipping fee

  • 3-5 working days (Mon-Fri)

  • Delivered with DHL


Where is my order?

Delivery time is 3-5 working days (Mon-Fri) from the day you receive handler confirmation. The tracking number can be found in the dispatch confirmation email. You can use the tracking number to track the shipment on DHL's website. Depending on its size, orders can be left in your mailbox or a nearby access point.

Missing your order confirmation?

If you have not received your order confirmation shortly after you placed your order, it could mean something has gone wrong with your purchase. Log in to My Page to see the status of your order. Go to "My Orders", search for the order and double check that everything looks okay. It may also be that there is a spelling mistake in the email addres. In that case, kindly contact our customer service.

I received an email saying that one or more items from my order are sold out. Will these be shipped later?

If you had the bad luck of items turning out to be sold out due to an incorrect stock balance, then unfortunately we will not be able to ship them to you when/if they are eventually restocked. We recommend you place a 'Size Monitor' on the item. You will be refunded for the cancelled items in the usual manner.


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