Customer service women - NELLY.COM



Click on the subject you want to read more about!

My Return


Ho, ho, ho! Extended return period until 1/1 2021
We have extended the return perion from 17/11, so that you can shop your Christmas presents (and everything else!) without any worries.

Have you received my return?

You will receive a return confirmation via email as soon as we have received your return. It may take up to 14-21 days for a return to be received and processed.
If you returned items from different orders in the same package, then it may take a day or two longer before the returns are processed. You will receive a return confirmation email for each order.

What does it cost to make a return?

There is a return fee of 9,95 €.

Can I return items from different orders in the same package?

Yes, you can return items from different orders in the same return package. Just be sure to put the return slip for each order in the package, otherwise we cannot register your returns. And please contact our amazing customer service to ensure you're not charged double for the return fee.

If I send a return and order the same item in a different size, can I still get the same discount?

Definitely! If the discount or the offer is no longer valid, then just contact our customer service after you placed your new order. They'll help you get the same discount again.

Can I return sale items?

Absolutely! You have the same return rights for all items you order from us.

The product has been added to your shopping bag.